Jacobs Financial Advisory Jacobs Financial Advisory

Privacy Policy

Last reviewed: July 2026

Based on Vision Planning and Finance (Aust) Pty Ltd Privacy Policy Version 1.0, issued 12 May 2026

Jacobs Financial Advisory Pty Ltd is committed to protecting your privacy and handling your personal information with care, transparency and respect.

Jacobs Financial Advisory Pty Ltd is a Corporate Authorised Representative of Vision Planning and Finance (Aust) Pty Ltd, Australian Financial Services Licence No. 492807. Marcel Jacobs is an Authorised Representative of Vision Planning and Finance (Aust) Pty Ltd.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when we provide financial advice and related services to you.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What personal information do we collect?

We collect personal information that is reasonably necessary to provide financial advice and related services to you.

This may include your:

  • name, address, date of birth and contact details
  • occupation, employer and employment details
  • income, expenses, assets and liabilities
  • bank account and payment details
  • superannuation, investment and insurance details
  • tax file number, where required
  • identification information, such as driver’s licence, passport or Medicare details
  • information provided through fact finds, application forms, online portals, emails, phone calls, meetings and ongoing communications.

We may also generate or derive information from the information you provide, such as risk profiles, suitability assessments, cash flow analysis, financial modelling outputs, portfolio information and other advice-related records.

Sensitive information

In some circumstances, we may need to collect sensitive information. This may include health information, particularly where we are assisting with personal insurance advice, underwriting, policy applications or insurance claims.

We will only collect sensitive information where it is reasonably necessary and where we have your consent, unless we are required or authorised by law to collect it.

How do we collect personal information?

Where reasonable and practical, we collect personal information directly from you.

We may also collect information from third parties where this is necessary to provide advice or administer services. This may include information from your accountant, solicitor, employer, product provider, superannuation fund, insurer, investment platform, broker, referrer, government agency or other professional adviser.

Where we collect information from a third party, we will take reasonable steps to make you aware of this where required.

Why do we collect and use your personal information?

We collect and use your personal information so we can:

  • provide financial advice to you
  • understand your goals, needs and financial circumstances
  • recommend, implement and review investment, superannuation, insurance and retirement strategies
  • establish and manage investment, superannuation, pension and insurance accounts
  • verify your identity and meet anti-money laundering obligations
  • comply with our legal, regulatory, compliance and record-keeping obligations
  • communicate with you about your financial advice and ongoing service
  • improve our services, systems and client experience
  • let you know about services that may be relevant to you.

We may also use your information for related purposes that you would reasonably expect, or where you have provided consent.

What happens if you do not provide the information we request?

You are not required to provide us with personal information. However, if you do not provide the information we request, or if the information is incomplete or inaccurate, this may affect our ability to provide appropriate advice or services to you.

For example, we may not be able to properly assess your financial position, provide suitable recommendations, implement advice, assist with insurance applications or meet our legal obligations.

Disclosure of personal information

We may disclose your personal information where reasonably necessary to provide our services or meet our legal obligations.

This may include disclosure to:

  • Vision Planning and Finance (Aust) Pty Ltd
  • superannuation funds, investment platforms, insurers and product providers
  • fund administrators, custodians and investment managers
  • identity verification providers
  • paraplanning, compliance, technology, cyber-security, cloud storage and software providers
  • accountants, solicitors or other professional advisers, where authorised
  • government agencies and regulators, including ASIC, AUSTRAC, the ATO, APRA and the Office of the Australian Information Commissioner
  • external dispute resolution bodies, including the Australian Financial Complaints Authority
  • other third parties where you have provided consent or where disclosure is required or authorised by law.

We only disclose personal information where it is reasonably necessary and we take reasonable steps to ensure that information is handled securely and appropriately.

Overseas disclosure

Some of the service providers we or our licensee use may store or process information outside Australia.

This may include cloud-based platforms, software providers, IT support, paraplanning, marketing, document storage or other service providers located overseas.

Countries where information may be disclosed or processed can include the United States, United Kingdom, Singapore, the Philippines and countries within the European Economic Area.

Where personal information is disclosed overseas, reasonable steps are taken to ensure the overseas recipient handles the information in a way that is consistent with the Australian Privacy Principles.

Use of artificial intelligence and technology tools

We may use artificial intelligence, machine learning or other technology tools to assist with research, drafting, transcription, meeting notes, data analysis and administrative tasks.

Where AI tools are used, they are used to support our work and are subject to professional oversight. We do not rely solely on AI for advice recommendations or decisions that could significantly affect you.

We do not permit confidential or sensitive personal information to be entered into publicly available or non-approved AI tools without appropriate authorisation and safeguards.

Where meeting recording, AI notetakers or transcription tools are used, we will obtain consent before recording. Recordings, transcripts and summaries are treated as confidential client records and stored securely.

Automated decision-making

Some processes may involve automated systems or tools. These may include identity verification, anti-money laundering checks, fraud detection, transaction monitoring, risk scoring, portfolio monitoring or administrative workflows.

Where automated tools are used, they are designed to assist with efficiency, consistency and risk management. Human oversight is applied where appropriate, particularly where a decision may significantly affect your rights or interests.

You may contact us if you would like more information about how an automated process has affected you.

Cookies and online tracking

Our website may use cookies and similar technologies to improve website functionality, measure website performance, assist with security, understand website usage and improve user experience.

Cookies are small files stored on your device when you visit a website. You can manage or disable cookies through your browser settings. If you disable cookies, some parts of the website may not work as intended.

We may also use website analytics or similar tools to understand how visitors interact with our website.

Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include:

  • secure document storage
  • access controls and password protection
  • multi-factor authentication
  • encryption where appropriate
  • staff training
  • privacy and cyber-security procedures
  • secure disposal or de-identification of information when it is no longer required
  • due diligence and oversight of third-party service providers.

No method of electronic transmission or storage is completely secure. If you do not wish to send information by email or through our website, you may provide information to us by phone, post or another agreed method.

Data breaches

We maintain processes to identify, assess and respond to data breaches.

If an eligible data breach occurs and your personal information is affected, we will notify you and the Office of the Australian Information Commissioner where required by law. We will also take reasonable steps to contain the breach, reduce potential harm and improve safeguards where needed.

Accessing and correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct your personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We will respond to access or correction requests within a reasonable period. In most cases, we will not charge a fee for access or correction requests, although an administrative fee may apply if significant work is required to provide copies of documents.

To protect your privacy, we may need to verify your identity before releasing information.

How long do we keep your information?

We are required to retain certain records for legal, regulatory and compliance purposes.

Financial advice records are generally retained for at least seven years, and some records may be kept for longer where required by law or where it is appropriate to do so.

When personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.

Children’s information

Our financial services and website are not generally directed at children under 18.

However, there may be circumstances where information about children is relevant to financial advice, such as family circumstances, dependants, estate planning, insurance or superannuation beneficiary considerations.

Where we collect information about children, we handle it carefully and only where reasonably necessary for the services being provided.

Marketing communications

We may use your contact details to send you information about our services, updates or other matters that may be relevant to you.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option where available.

Privacy complaints

If you have a question or concern about how your personal information has been handled, please contact us first so we can try to resolve the matter.

Jacobs Financial Advisory Pty Ltd

PO Box 77
Ormeau
QLD 4208

Phone: 0476 026 989

Email: marcel@jacobsfinancial.com.au

You may also contact the Privacy Officer for Vision Planning and Finance (Aust) Pty Ltd:

Privacy Officer

We aim to acknowledge privacy complaints within 5 business days and provide a substantive response within 30 days.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

If your complaint relates to the financial services we provide, you may also be able to lodge a complaint with the Australian Financial Complaints Authority:

Australian Financial Complaints Authority

Website: www.afca.org.au

Phone: 1800 931 678

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our business, technology, legal obligations or privacy practices.

The current version will be available on our website.